About your order
If you just received a shipment notification, please allow 1 to 3 working days for the tracking information to update.
ORDER PROCESSING TIME
It will take 2-7 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 5 business days on average for orders to process (if you order on Monday, your order should in most cases ship out on Friday).
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
ESTIMATED SHIPPING TIME
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
| Location | Estimated Shipping Time |
| United States | 15-35 working days (usually takes only 12-14 working days) |
| Canada, Europe | 25-60 working days |
| Australia, New Zealand | 25-45 working days |
| Mexico, Central America, South America | 30-60 working days |
| Middle East (UAE, Saudi Arabia) | 30-50 working days |
***At the moment, all Welovi products are typically shipped from one of our overseas facilities, so please allow up to 3-4 weeks to receive your purchase(s), though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country.
For items that ship from our overseas supplier, there's typically a delay in tracking information being updated from the time the package enters USPS facilities in China to the time it's processed at USPS facilities in the US. This usually takes between 2-7 days on average, although it can take as long as 8-12 days. ***
Sometimes shipping times vary due to circumstances outside of our control, such as:
- IR Disputes/Strikes
- Weather
- Time of Year (e.g. Holiday Season)
- Large or Bulky Items
- Shipping Provider Error
If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.
SHIPPING GUARANTEE:
To back up our commitment and promise to you we will refund the cost of shipping (or give a partial refund if shipping was free) on any item that takes longer than the following time frames to arrive at your destination.
- USA (Mainland): 40 working days
- USA (Other): working 45 days
- Canada: 40 working days
- Australia: 40 working days
- New Zealand: 40 working days
- UK: 45 working days
- Rest of World: 60 working days
RISK-FREE SHOPPING:
If for whatever reason your goods don't arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you!
INTERNATIONAL DELIVERY:
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes, and fees charged by your government. Please contact your country's customs office for respective charges and rates on a package coming outside of your country.
NOTE: On very rare occasions international shipping to some countries can take 4-6 weeks, or possibly longer for the slow-to-ship countries listed below. We are not responsible for any delays caused by the destination country's customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to the strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned to us. In that case, we will be able to provide you with an exchange or refund.
If you just received a shipment notification, please allow 1 to 3 working days for the tracking information to update.
When will I get my order?
Please note order processing time is typically 2-5 business days.
Once your order has shipped, the estimated delivery time is between 10 to 15 business days. Please consider any holidays that might impact delivery times.
Please note: Your order may split into multiple shipments. If this occurs, you will be notified and receive a tracking number for each separate shipment.